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Technical Service Representative (Production) II in Barcelona, Spain
Job Description:
The role provides complete support coverage for equipment assigned to a Managed Services customer or specializing in Office Equipment in order to maintain the highest possible up-time for the customer. While the support extends from supply replenishment through finished output, including operation of the equipment and finishing devices, it also includes full break/fix repair of the assigned equipment.
The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer;
Provide support related to the operation and maintenance of the assigned client’s equipment, including (as required) equipment consumables management;
Requirements :
• Perform routine services to ensure equipment availability to client site users;
• Perform equipment operation (printing, scanning, copying) to deliver finished documents as required including use of finishing devices;
• Serve as the primary customer contact for providing all maintenance, production and supply inventories of assigned equipment;
• Provide appropriate communication, support, and interface to on-site client base as to equipment status and availability;
• Proactively manage consumables and supplies replacement as required;
• Provide customer training on assigned products to improve end user knowledge of equipment functionality;
• Maintain appropriate communication with Managed & Technical Services personnel within assigned area of coverage;
• Provide accurate and timely monthly reporting of activities (as required) using activity reporting software and tools;
