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Service Desk-Administrator- L1
Location: Gdansk, Poland or Remote within Poland
Providing Technical support to customers on phone or chats to solve their technical problems reported.
Identifying hardware and software solutions.
Troubleshooting technical issues.
Diagnosing and repairing faults.
Resolving network or computer issues.
Installing and configuring hardware and software.
Speaking to customers to quickly get to the root of their problem.
Providing timely and accurate customer feedback.
Required Skills and Experience:
University degree or High school degree with education in the field of computer is an added.
Prior experience in tech support, desktop support, or a similar role. ( not applicable for Fresher’s applying for the job)
1-3 years of experience in IT support/Customer service role is required
Attention to detail and good problem-solving skills.