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Job description
Hiring For International Voice Process At HYDERBAD Location
Exp. Req. :- 1 – 4 years
Roles and Responsibilities
- Handle queries from business customers with the best use of customer service skills
- Understand the background of the query, do required research with the provided tools, and
respond appropriately, resolving issues if any - Escalate or communicate to other teams if it is required to solve the issue
- Connect with customers at a professional level and build rapport with them
Key Deliverables:
Ensure we provide the resolution with the utmost level of customer service via Voice Call/Chat/e-Mail Code / Document the transaction in the required tools appropriately for all the modes of interaction with the customer.
Job Requisite
- Need excellent communication skills
- 5 days working per week
- Candidate should be ready to work in a 24*7 environment (Willingness to work in any shift)
- The candidate should have excellent problem solving capabilities and lateral thinking skills
- Candidate should has 18 months of experience in international voice/chat/email process.
- Location – Hyderabad
References are highly appreciable
Kindly send your CV to PT00739925@techmahindra.com or 7807028303 and Sx00729961@techmahindra.com or 7903476965
