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HomeFresher JobsTata Communications is Hiring for Engineer | Customer Service Operations | Apply...

Tata Communications is Hiring for Engineer | Customer Service Operations | Apply Now

Tata Communications is Hiring for Engineer | Customer Service Operations | Apply Now

Tata Communications

Engineer – Customer Service Operations (Customer Service Operations) – Pune

Job Description:

Manage customer queries related to all services and solutions delivered includes complex customer issues diagnosing and thereby resolving and fixing Act as a conduit between customer and other teams such as engineering architecture etc for any issue resolution Provide L2L3 support to resolve hardwaresoftware issues by applying tehnical expertise

Broad outline of the Role
Purpose – Broad objective of the role
Operating Network – Key External
Operating Network – Key Internal
Size and Scope of Role – Financial
Size and Scope of Role – No. of direct reports
Size and Scope of Role – Total team size
Size and Scope of Role – Other size parameters

Minimum qualification & experience
Other knowledge/skills
Key Responsibilities
Technical Competencies
Knowledge / Skills
Communication Skills

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