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HomeFresher JobsImmediate join on before 15th March 2022 At Tech Mahindra recruitment for...

Immediate join on before 15th March 2022 At Tech Mahindra recruitment for Freshers & Experienced

Tech Mahindra Limited - Walk-In Interviews for FRESHERS

Tech Mahindra Walk In Interview 2022  Diploma /Any Graduate/Any Postgraduate for Technical Support Associate At Hyderabad/Secunderabad( Bahadurpally ). Tech Mahindra Notification full details below.. Interested and eligible candidates can attend interview on scheduled time and venue.

  • Vacancy details:
  • Post Name: Technical Support Associate
  • Qualification: Diploma /Any Graduate/Any Postgraduate
  • Experienced:0 to 5 years
  • Openings:20
  • Salary:₹ 3,00,000 – 5,50,000 P.A.

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Job Description: Tech Mahindra Hiring For Technical Support Associate ! Work from Office Opportunity We are accepting immediate joiners – Anyone who can join on or before 15th March 2022.

  • Important Details :
  • Location: Hyderabad/Secunderabad (Bahadurpally)
  • Post of date: 12/03/2022
  • Note:Please share your CV at 9560591402 through WhatsApp or through mail at [email protected] Mahindra.com
  • Contact:Era Kashyap – 9560591402
  • Selection Process: The selection will be on the basis of Interview.

Roles and Responsibilities

  • Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process.
  • Follow-up/ update ticket for every call to ensure timely closure.
  • Call ownership, drive to resolution and communication with customer.
  • Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey.
  • Telephonic support to End Users and co-ordination with Vendors, Client Problem Management team and other Towers.
  • Proactive monitoring & Perform documented Escalation process.
  • Troubleshooting on Application Support (Off Shelf or Customized)
  • Troubleshooting on Printers & MFDs
  • Troubleshooting on VPN software and Collaboration tools
  • Troubleshooting on Password Reset tools and Remote Control tools
  • Troubleshooting of MS Windows & Office, Desktops, Laptops, iPAD Peripherals and Networking
  • Troubleshooting Application and Workplace IT & Communications & Collaboration Support (including IP Telephony).

Desired Candidate Profile

  • Fitment
  • Attitude
  • Communication
  • Willingness to work in 24/7 environment (It primarily will be complete night shifts)

Perks and Benefits

  • Both Side Cabs as per Tech M BPS Policy.
  • 5 Days Working.
  • Latest State of Art Campus.
  • Best Employer in the industry.

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About Company:

Tech Mahindra Business Process Services. We provide Next-Gen CX and back office transformation services using Design, Technology, Analytics and our lovely People. We focus on Business Process as a Service (BPaaS) and BPO services across various industries including Telecom, Financial Services, Retail, Energy, Hospitality, Hi-Tech, Agriculture and Food and Beverage. Our approach goes beyond cost reduction to process optimization and ownership through automation and productivity improvements.

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