Tech Mahindra Walk In Interview 2022 Diploma /Any Graduate/Any Postgraduate for Technical Support Associate At Hyderabad/Secunderabad( Bahadurpally ). Tech Mahindra Notification full details below.. Interested and eligible candidates can attend interview on scheduled time and venue.
- Vacancy details:
- Post Name: Technical Support Associate
- Qualification: Diploma /Any Graduate/Any Postgraduate
- Experienced:0 to 5 years
- Salary:₹ 3,00,000 – 5,50,000 P.A.
Job Description: Tech Mahindra Hiring For Technical Support Associate ! Work from Office Opportunity We are accepting immediate joiners – Anyone who can join on or before 15th March 2022.
- Important Details :
- Location: Hyderabad/Secunderabad (Bahadurpally)
- Post of date: 12/03/2022
- Note:Please share your CV at 9560591402 through WhatsApp or through mail at EK00824968@Tech Mahindra.com
- Contact:Era Kashyap – 9560591402
- Selection Process: The selection will be on the basis of Interview.
Roles and Responsibilities
- Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process.
- Follow-up/ update ticket for every call to ensure timely closure.
- Call ownership, drive to resolution and communication with customer.
- Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey.
- Telephonic support to End Users and co-ordination with Vendors, Client Problem Management team and other Towers.
- Proactive monitoring & Perform documented Escalation process.
- Troubleshooting on Application Support (Off Shelf or Customized)
- Troubleshooting on Printers & MFDs
- Troubleshooting on VPN software and Collaboration tools
- Troubleshooting on Password Reset tools and Remote Control tools
- Troubleshooting of MS Windows & Office, Desktops, Laptops, iPAD Peripherals and Networking
- Troubleshooting Application and Workplace IT & Communications & Collaboration Support (including IP Telephony).
Desired Candidate Profile
- Willingness to work in 24/7 environment (It primarily will be complete night shifts)
Perks and Benefits
- Both Side Cabs as per Tech M BPS Policy.
- 5 Days Working.
- Latest State of Art Campus.
- Best Employer in the industry.
Tech Mahindra Business Process Services. We provide Next-Gen CX and back office transformation services using Design, Technology, Analytics and our lovely People. We focus on Business Process as a Service (BPaaS) and BPO services across various industries including Telecom, Financial Services, Retail, Energy, Hospitality, Hi-Tech, Agriculture and Food and Beverage. Our approach goes beyond cost reduction to process optimization and ownership through automation and productivity improvements.