IBM Hiring for Freshers || Any Graduate || Apply Now


IBM Hiring for Freshers || Any Graduate || Bengaluru

IBM Hiring for Freshers || Apply Now

Control Center Executive / Service Desk analyst

Job Description:

Provide technical support and advice to IT users. Help resolve customers’ technical problems via email, phone & web platform
Responds to general inquiries, offers quick, courteous sustained client service ensuring the customer is kept informed, updated, and promptly responded to
Performs basic troubleshooting
Routes calls to appropriate department / next level teams
Manages day-to-day Incident and Service requests
Provides ticket status to customers as needed

Bachelor’s Degree
0 – 1 year of previous experience in a customer support or administration function preferred
Strong computer skills and good levels of competence various business applications desirable

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