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Support Analyst – Portugal
To resolve the tickets raised as per the defined standards of time, cost and quality for increased customer satisfaction.
To document all the defined processes and the methods of resolving the ticket, troubleshooting, etc.
To interface with customers for ticket clarification or resolution
To troubleshoot and resolve tickets raised by the clients.
To update self on latest technologies and related areas
B Tech, B.E, Bachelor of Science, B-Tech
Technical Skills (ERS)-Support Skills-L2 Support
Experience : 0 – 3 yrs