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Collections Associate – USA
As a member of this team, you’ll find innovative ways to manage our complex set of transactions. You’ll make processes more efficient and scalable, work to ensure the highest level of quality of our operations, and proactively minimize operational risk. Externally, you collaborate with our extended workforce partners and internally, you will collaborate across the multiple areas of the Financial Operations team.
Develop and maintain relationships with counterparts on the external customer and internal business side to understand billing and payments experience for Google customers.
Leverage understanding of customer needs, Google’s products and systems to identify and proactively address drivers of non-payment, and provide ongoing consultation and support to stakeholders on questions related to Google’s policies and processes.
Partner with the Operations Management team and Collections process tower to proactively surface operational feedback and address process gaps/issues.
Bachelor’s degree or equivalent practical experience.
Experience working in a collections, cash operations, customer service, claims processing, consultative business, account management, or performance solutions role.
Ability to connect with relevant teams and colleagues seamlessly and proactively to solve problems.
Detail-oriented with the ability to prioritize tasks accordingly.