Business Support Associate
Location: Costa Rica, USA
Last year or bachelor’s degree in Business Administration, Industrial Engineering, or Finance.
From 6 months to one year in any of this fields are a plus:
Purchasing and logistics
Knowledge in continuous improvement tools: streamlining processes, waste walks, kaizen events, Ishikawa diagrams, impact-effort charts, 5 whys, PCDA and DMAIC methodologies.
Passion for operational excellence with a commitment to delighting customer
Ability to interact and communicate effectively, orally & in writing, with all levels of management.
Excellent computer skills, especially Microsoft Word, Power Point and Excel. (Power apps, Power BI and SharePoint will be a plus).
English Proficiency (B1) Required
Ability to handle multiple priorities
Yellow / Green Belt Lean Six Sigma, Scrum or Agile certification are a plus.
Support business continuity for different functional departments while supporting continuous improvement.
Seasonally execute tasks of other operational areas such as Purchasing and logistics, Planning, Customer Service, Data Entry to achieve their deliverables while increasing efficiency and productivity.
Identify improvement actions by analyzing problems using different continuous improvement tools and methodologies
Create processes mapping and develop procedures.
Develop tools such as SharePoint pages, Power Bi Dashboards, Power apps, in support of continuous improvement ideas’ execution.
Monitor continuous improvement projects
Assess continuous improvement ideas received by Emerson employees
Monitor progress of ongoing continuous improvement projects
Gather and properly maintain documentation of continuous improvement projects and results obtained.
Audit the efficiency and monitor metrics of implemented improvement ideas.
Support Operational Excellence Culture development
Maintain different metrics and reports
Conduct basic and/or intermediate training on different continuous improvement and operational excellence concepts, tools, and methodologies.