Technical Support (Fresh Graduate) – Malaysia
This role is to support customer’s enquiries, complaints, and technical diagnosis & troubleshoot via email/telephone, computer systems, software systems within standard time frames. Analytical, articulate, result-oriented and provide excellent follow-up. Displays excellent communication skills and works effectively with customers from various cultural backgrounds who have varied levels of technical knowledge. Answer and handle customer inquiries, complaints and 1st level escalations from customers. Responsible for setting realistic customer expectations, and meeting or exceeding these expectations.
Diagnosis, troubleshoot and responds to customer technical problems/issues related to hardware, software and networking via e-mail / chat, online, social media and phone.
Assists customers by diagnosing problems and providing resolutions for technical service or care issues.
Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls / contacts.
Escalation of issues to the Product Support team and / or Technical Support Manager in order to resolve the issue to the customer’s complete satisfaction.
Fresh graduates with related field of studies are also encouraged to apply.
Degree in Computer Science / IT related discipline
Possesses understanding and technical ability for Computers, Hardware and Software Troubleshooting.
Those with professional certification from Microsoft / Red Hat / Novell will have an added advantage.
Applicants must be willing to work in Penang, Malaysia.
Able to speak in English, other languages such as Bahasa Malaysia, Chinese will have an added advantage.