Customer Help-desk – 1st Line IT Support | REMOTE – POLAND (ALL OTHER)
Job Description:
Provide first-level technical support on Dell supplied client products
Identify and resolve issues affecting customer client systems
Use troubleshooting techniques and tools to identify technical defects/issues
Assume a proactive role in technical support call avoidance by identifying known problems and documenting resolutions
Actively support the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident
Essential Requirements
Working knowledge of client and network architecture/technology;good knowledge of client equipment (laptops, desktops, workstations)
Ability to analyze and solve technical problems related to client products by investigating potential solutions
Excellent interpersonal skills
Excellent customer handling skills via telephone
Fluency in Polish and advanced English are a must
Desirable Requirements
Bachelor’s degree
Experience using troubleshooting skills
