Product Tech Support
Job Location: Remote
Dealing directly with internal and external customers to ascertain problems and assisting in resolving their issues while striving to build and maintain strong customer relations and partnerships.
Troubleshooting, testing and coordinating to resolve reported software and/or data issues while providing status to internal and external clients. Identifying, understanding and documenting client business requirements.
Managing a workload of technical support issues on timely basis and providing status to external users and internal staff according to the SLA service level agreement
Maintaining internal and external customer reported questions problems and resolution following issue management procedures
High school diploma GED Certificate or equivalent
Minimum of two years related experience in customer service and/or help desk preferred
Good understanding of clearinghouse operations and healthcare revenue cycle management
Knowledge and understanding of HIPAA X12 and EDI transactions
Proficient in Microsoft Office applications including Word, Excel and Outlook.
Basic knowledge of claim formats and products preferred