Operations Analyst Graduate (German Speaker) – Portugal
As Operations Analyst, you are Sales primary engagement contact for delivering key Operations Services related to a customer or set of customers and you are able to guide Sales in how to leverage the full network of specialists and capabilities that are available to maximize the Sales Team and Customer’s productivity and growth and help them in the transition of their business into a recurring revenue business model.
Lead broader Operations matters and be the face of Operations,
Connect the dots across different departments and teams
Articulate and position Operations strategy and Customer and Partner Services strategy including Digitization
Understand and be able to recognise the different offers available
Acquire deep knowledge of the organizational set-up to its full extent for each for each offer
Provide operational guidance on Operations services, business processes, policies and systems, and use full Operations network and cross-functional teams in the backend to provide an end-to-end solution to the Global Account Manager, Client Executive, or Account Manager.
Bachelors, plus > 0-1 years of related experience
Analyze information and work with others to evaluate alternative solutions to confirm path forward
Strong planning and analytical skills
Proficient English & German
Demonstrated, take-charge attitude, and able to demonstrate flexibility and resiliency
Ability to adapt quickly to changing priorities.
Explain information and effectively lay out pros and cons of alternatives to consider
Developing ability to communicate and drive improvement across cross-functional teams to improve operations metrics and customer satisfaction
Developing project management skills
Strong decision making, influencing, and negotiating skills at a departmental or region level
Excellent communication skills at all levels of management — presentation as well as personal, soft skills
Advanced PowerPoint and Excel skills preferred