Capgemini Hiring for Freshers || 0 – 1 yrs @ USA
Customer Service Analysts / Associate (Remote Job)
Interview Process: 1 Telephonic / Video Interview
May also apply directly by sending your resume to Paige Perillard at firstname.lastname@example.org
Duration : 18 months position ( with benefits) with a 40hrs / week schedule ideally from Mon- Fri.
• Should have knowledge on ITES/BPO/KPO/Customer Service /Operations.
– Computer literate, should be able to work with different programs and screens with the customer on the line.
• Fresher or up to 6 months of experience in health care industry.
• Exposure to business domain is an added advantage.
• Excellent grasping powers able to understand the various processes.
• Team player with excellent verbal and written communication skill.
• Should have working knowledge of Microsoft Office skills (excel in particular) and dual monitor handling.
• Should be able to meet daily task handling through various form & medium of communication, written and/or verbal or phone.
• Should be able to meet the quality, productivity targets & defined timelines to ensure Service Level Agreements (SLAs) and ensure there is no penalty due to miss in SLA’s.