Amazon is hiring For Customer Service Associate, Voice @ Uttar Pradesh
Eligibility Criteria: Candidate must be a resident of Uttar Pradesh, Minimum qualification should be 10 + 2, Comfortable working in Night Shifts with excellent English communication skill.
***Please read the complete job description***
Greetings from Amazon!!!
Excellent Opportunity to start your career with Amazon CS for Work from Home customer service profiles. Kindly apply as we have limited opportunities.
IF INTERESTED, APPLY TO THE VACANCY
Post registration kindly continue with the same mobile number and Email id for completion of all the assessment. Change in personal details will lead to elimination or rejection.
Kindly register your details only once with your personal active mobile number and Email id. At the registration link kindly do not add multiple Email id.
To complete the online assessment desktop or Laptop with webcam and headphone is mandatory. Test is not compatible on mobile phone. Post receiving the link the assessment has to be completed within 24 hrs.
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- Candidates who have applied in last 3 months and are pursuing a Regular Course are not applicable.
- Night Shift is mandatory as the team works 24×7.
- To complete the online assessment desktop or Laptop with webcam and headphone is mandatory.
- Test is not compatible on mobile phone.
- Post receiving the link the assessment has to be completed within 24 hrs.
- It is mandatory to have excellent English communication skill to be eligible for this voice role.
Skill &Salary Details
Compensation Fixed Range: 214000 – 257400 L.P.A.
Additional Benefits Offered Excluding the package:
- Zeta Meal Card – INR 1100/month i.e. INR 13200/- PA
- Internet Allowance – INR 1250/month i.e. INR 15000/- PA
- Health insurance benefits up to 5.0 Lacs
- Night Shift Allowance – INR 150/shift
- Overtime Allowance as per business requirement
Desktop will be provided by Amazon. 5-day working week with 2 consecutive days off. (The off days change based on business requirement)
Action oriented, self-disciplined and organized
Effective time management skills and ability to prioritize work time to ensure productivity and department standards
Ability to communicate clearly with both internal and external customers
Excellent comprehension skills – ability to clearly understand and address customer issues appropriately
Excellent composition skills – ability to compose grammatically correct, concise, and accurate written responses
Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
Excellent Communication and typing skills
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Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.
Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
Should ensure ‘Work-like’ environment with no disturbance during the work hours.
The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.
Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
Ability to empathize with and prioritize customer needs
Demonstrates interpersonal skills with a diverse customer base
Demonstrates conflict resolution, negotiation, and de-escalation skills
Demonstrates ownership to resolve challenging customer issues, escalating when necessary
Ability to determine customer needs and provide appropriate solutions
Maintain regular and reliable attendance, including the daily schedule as assigned
Flexible with the working schedule; may be expected to work weekends, holidays and events
Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season.
Problem Solving Skills:
Effective problem-solving skills including decision making, time management and immediate prioritization of tasks as assigned
Ability to approach problems logically and rationally
Action oriented and self-disciplined
Organized and detail-oriented
Ability to quickly and effectively prioritize work time in various departments to meet business need
Ability to maintain composure in highly escalated situations.