AMAZON Hiring For FRESHERS || Work From Home || Apply Now

AMAZON Hiring For FRESHERS || Work From Home || Apply Now

AMAZON Hiring For FRESHERS || Work From Home || Apply Now

Selling Partner Support Associate – SPS IN (Work from Home) – Delhi

Job Description:

The Selling Partner Support (SPS) Associate acts as the primary interface between Amazon and our 3rd party sellers, providing phone and/or email support governed by internal service level agreements.

Roles and Responsibilities:

This includes, but is not limited to:

  • The Seller Support Associate demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers.
  • Demonstrates effective, clear and professional written and oral communication.
  • Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Seller’s issues.
  • Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
  • Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
  • Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
  • Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
  • Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
  • Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.

Basic Qualifications

  • Education: Bachelor Degree in any discipline with 0-10 years of experience.
  • Excellent written and verbal communication in English. Along with English, some roles also require communicating in Hindi.
  • Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement.
  • Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off.
  • During the first four months (Training & Transition) no unplanned leaves are allowed.
  • Ability to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office.
  • Home environment free from background noise where you can connect to the internet and work on your deliverables.
  • Should have a good internet connection with a minimum speed of 20 MBPS or better and should have at least 100 GB data from a reliable provider.
  • Should have access to mobile phone at all times from a reliable provider.
  • Should have power back up in case of power shut down.
  • Candidates who are based in Delhi should apply.

Apply Now

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