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Customer Service Associate
Receives and logs internal and/or external customer problem/request/issue and ensures proper documentation.
Performs customer request/problem identification and follows defined procedures to resolve correctly. Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution.
Performs incident notification and escalation to ensure problems/requests/issues are communicated effectively and receive proper management attention.
Develops and maintains knowledge of customer and customer specific business environment.
Provide functional and/or technical support.
Complete all training (i.e. on processes, tools and on functional subject of support).
Take direction and complete simple technical tasks.
1 year of experience in Customer Service.
High School Diploma or equivalent.
Professional Skill Requirements
Proven success in contributing to a team-oriented environment.
Proven ability to work creatively and analytically in a problem-solving environment.
Excellent leadership, communication (written and oral) and interpersonal skills.
Excellent Interpersonal skills.
Excellent analytical skills, decision making ability and problem solving skills.