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Level 1 Help Desk-Apprentice
Job Description:
Provides functional and/or technical for resolution of customer problems, incidents, issues, requests and queries
Liaise with other support teams as required to resolve requests issues in a timely manner
Ensures proper documentation, notification, escalation, tracking and follow up of all incidents and requests
Primary responsibilities are focused on customer contact, not software development.
Qualifications:
High school diploma, GED, or equivalent certification no higher than Associates Degree
Professional Skills:
Team player
Curious about business and technology with interest to learn
Strong communication skills
Working knowledge of Microsoft Office 365 Suite, Outlook, Excel, Word
Detailed oriented and focused
Results driven
